Returns & Exchanges
At Söner Watches, we want you to be completely satisfied with your purchase. If your time-piece doesn't meet your expectations, we offer a 30-day return policy for all unworn watches in their original packaging.
Initiate Your Return
Contact our customer support team via email with your order number and reason for return to receive a prepaid shipping label and authorization form.
Prepare the Package
Carefully place the watch in its original presentation box, ensuring all protective films, manuals, and warranty cards are included to avoid restocking fees.
Ship the Item
Affix the provided return label to your shipping box and drop it off at any authorized courier location, ensuring you keep a copy of your tracking receipt.
Quality Inspection & Refund
Once our horologists verify the condition of the returned watch, we will process your full refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing